Terms and conditions

These terms and conditions do not affect your statutory rights.

Only persons aged eighteen years or over may agree to these terms and use the web site or the services offered through the web site.

We may modify these terms at any time. We will post the modified terms on the web site. The modified terms will come into effect as soon as they are posted on the web site and use of the web site (or of any services provided through the web site) after that point will be subject to the modified terms.

Payment: Riverside Photo are unable to offer any credit facilities, as such all products must be paid for when ordered.

We are able to accept cheques, direct bank transfer and we also accept payment through our payment provider Paypal - this allows you to pay with either the usual range of credit/debit cards or via an existing Paypal account.

Any cheques must be made payable to P Burndred.

Should a cheque be used as a means of payment we will hold your purchase until your payment has cleared.

Cancelling an order:

Once a canvas order has been paid for we will start production on your canvases.

If you need to cancel an order for a canvas then 10% administration charge will occur if you cancel before we have started printing your canvas.

Once we have printed your canvas we cannot cancel an order.

We normally start canvas printing 2-3 hours after an order is placed.

Delivery costs for canvases:

Delivery costs for canvases will vary depending on the final size and destination of any artwork.

This cost will be made clear at the point of ordering.

Delivery will be provided for by either Royal Mail standard parcel or by APC overnight couriers in either case someone will need to be present to sign and collect the product.

It is the sole responsibility of the customer to ensure that someone is available to take delivery.

Riverside Photo cannot be held responsible for any late, lost or unforeseeable event caused by a delivery date not being met.You shall be deemed to have accepted the goods after receiving delivery.

It is your responsibility to check the delivery before signing for it and we cannot refund any damaged deliveries that have not been logged by the courier firm at the point of delivery.

Returns on Canvas orders:

We will not accept canvas returns without prior agreement and will only accept returns due to damaged products logged at receipt.

On receipt of the returned item we will replace the item and have that delivered to the same address.

Colour

Whilst we try our very best to colour match every photo we cannot be held responsible for exact colour matching requirements.

Colours may appear differently on your computer screen than ours (due to contrast, hue settings on your monitor) and we will not accept returns for colour related issues.

To see if your monitor is suitable for making a decision over colour shifts view the monitor from various angles and see if the colour shades change.

If exact colour matching is important then we suggest contacting us to discuss test samples.

Image cropping and gallery wrapping:

To fit your photo onto a specified canvas size we will often have to crop the original photo. We will do this with the utmost sensitivity to retain the original feel of the image but we will not be held responsible for cropping out any part of the image.

If there are specific parts of the photo that you would like to keep on the front of the canvas you should let us know in advance.

Gallery wrapping is also a popular choice but to "wrap" the image the photo must be enlarged to cover the edges of the canvas.

Our canvases have a depth of approx 2 inches and we therefore have to enlarge your image by 4 inches in length and width to cover these edges.

Sometimes this will lead to an important part of your photo ending up on the side of the canvas (for example part of a face, an eye, or a large part of a head).

In these circumstances we reserve the right to not gallery wrap your image but will print the photo on the front of the canvas only. If you have ordered multiple canvases we will print all in the same style for consistency.

This retains the best overall feel from your photos.

Copyright:

It is the sole responsibility of the customer to ensure that any image that they present for transformation into a canvas print is copyright free or that the copyright is owned by the customer themselves.

We will take no responsibility for any breach of copyright caused through printing an image supplied by a customer.

Any images or copies of images, computer files or printed documentation relating to such images are protected by the Copyright and Design Act 1988.

Images are under their respective photographer's/owners copyright and can only be reproduced with their explicit permission. Illegal reproduction/ or copies could cause legal action by their respective photographer/owner.

By submitting photographs to us for restoration, edit or reproduction, you affirm that no copyright is infringed. Riverside Photo will not be liable to you or any third party for such copyright infringement, even if that loss or damage was foreseeable by, or the possibility of it was brought to the attention of us.

You will be liable for any copyright claims that arise.

Custoner details are kept in strict confidence and are not sold on to third parties. We value your privacy as much as our own.

Obscene Material

You are not allowed to upload, E-mail to us or order prints of any images or other material which contain:

pornographic or obscene material;

racist material;

material that is likely to incite hatred against any person or group;

blasphemous material;

defamatory or otherwise actionable material;

images of any criminal act;

material the use or inclusion of which infringes any copyright, trademark or other intellectual property right of any third party; material that breaches any applicable laws or legislation Law and jurisdiction.

Law

These terms (and the provision of goods and services by us) are governed by and to be interpreted in accordance with English law. In the event of any dispute arising in relation of these terms or in relation to the provision of any goods and services by us the English courts will have exclusive jurisdiction over such dispute.

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